Preparing your own Service Level Agreement

• You should now be more familiar with the structure and required framework of an SLA

• The SLA Toolkit provides interactive SLA templates together with guidance and instructions for preparing each section of the SLA

• Do remember to get a legal specialist to review the final SLA to ensure that the SLA is will stand up to a legal challenge

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For further information try:

Induction to: Service Level Agreements and Service Level Agreement Zone