SERVICE LEVEL AGREEMENTS

SLA TRAINING GUIDE

A SMALL EXTRACT FROM THE SLA TOOLKIT

Copyright 2002

You will find the toolkit documented on a number of web sites, as it is sold through a variety of distributors. Amongst the most well known sites are:

SLA Zone - Service Level Agreements
and
Service Level Agreement and SLA Guide

All these are licensed by EasyTec and are highly reputable.

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Service Level Agreements