Feature List (continued)

SiteHelpDesk

SiteHDskIT

SiteWebDsk

Additional Features

SLA module for email notifications and stopping the clock outside working hours/holidays

Telephone/Contacts lists – with photograph links

Customer records

Product Records - assigned to customers

Customer Contacts register

Inventory tracking and assignment

Inventory history of changes/movements

Purchase records, Warranties and Returns

IP address allocation registers

Software License Register and volumes

Stock / Library / Consumables Register / Tracking

Hardware allocation in and out of stock

Floor port and patching register

Disaster recovery and security records

Insurance Valuations

Business Continuity records

Disaster Recovery Pack

MS System Manager Server integration for the full IT audit / enquiry function of HW and software

Backup and Restore registers

Media Archive Registers

Loans register (HW/SW/Manuals etc)

Installation and Configuration

Runs on Microsoft Platforms with IIS or PWS

100% Browser Based - No client installations

Microsoft Access or SQL Server based

Security access controls for Operators/Customers

Documentation and on-line help (editable)

Easy to install, customise, go-live and use (consultancy and training rarely required)

Globally Change Fonts / Colours /Terminology

Month/Day/Year and Day/Month/Year formats

Edit all pages (source code provided)