Help Desk Software
The IT department has to be one of the most stressful departments to work in. As a support department they suffer the usual restraints on budget and resources. They suffer constant interruptions from telephone calls, emails, pagers and staff coming to their desk with problems and even being stopped in the corridor on the way to solve another users problems. Then there are the constant requests for updates from users waiting for their jobs to be completed (or even started!). Rather than having SLA's set the priority support departments usually work to a principal of 'he who shouts loudest'
At the end of the day there may be no evidence that any work was actually done and the constant interruptions slow any attempt to complete projects. The engineer is exhausted, stressed and despondent.
Help Desk Software was designed to relieve the pressures on support staff, provide real time up to date statistics of call status, volumes, SLA targets and achievements. Ideally, the design is such that it may be used by any internal support function, not just IT.
SiteHelpDesk
We are pleased to introduce the much acclaimed SiteHelpDesk suite... which is one of the most widely used help desk applications in the world.
Please view our Product Page for a full description of its functionality. A comparison of the features of the different products in the suite can be viewed via the options on the left hand side.
More Information and Download
Software trials... including free download... are available from the HelpDesk Software Center.
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